When Brew refunds, how, and what happens when a payment fails; nothing is billed yet, the pricing proposal sets only that the wallet is not refundable and that nothing is ever deleted, so the refund and dunning rules below are proposals for Param.
Today
Fact
Source
Nothing is billed; Brew is free during the preview
brew/legal-pages.js:40memory brew-pricing-parked
A charge happens only when the brand keeps a piece, after 3 free redos
brew working tree docs/pricing.md:9-10
The wallet is closed: not transferable and not refundable; money never expires
brew working tree docs/pricing.md:12
After the trial the brand is read only and nothing is deleted
brew working tree docs/pricing.md:38
A brand can ask for its data to be deleted by email
brew/legal-pages.js:32-33
Design partners are free through the partnership
brew working tree docs/pricing.md:41
Tomorrow
Item
Version
Tag
A refund rule for plans
v1, after pricing
New
Dunning for failed plan charges
v1, after pricing
New
Read only, never deleted, as the end state of non payment
v1, after pricing
New
Refunds for ad spend run by autopilot
v4
New, never refunds spend already gone to the platform
How we do it
The proposal:
Plans. A brand can cancel any time; the plan runs to the end of the paid month. A first month refund on request within 7 days of the first charge, once per brand.
Wallet. Not refundable, as the proposal says; a piece charged by our error is credited back to the wallet the same day.
Failed charge. Retry on day 1, day 3 and day 7, with a plain email to the owners each time saying what happens next.
After day 7. The brand becomes read only; nothing is deleted; paying again restores everything at once.
Words. Every message says what happened and what to do, with no guilt and no countdowns memory sell-relief-not-discounts.
Numbers
Metric
Definition
Where measured
Status
Refunds a month
Count and amount
Provider
Proposed
Recovered charges
Failed charges paid within 7 days over all failed
Provider
Proposed
Brands read only for non payment
Count at month end
Billing
Proposed
Open
Accept the first month refund within 7 days? Proposal: yes, once per brand, so a new brand risks nothing.
Accept read only after 7 days of failed charges? Proposal: yes, never deleting, matching the trial's end.
Who sends the dunning emails? Proposal: the provider sends receipts; Brew sends the plain words emails from its own layout.
Sources
brew working tree docs/pricing.md:9-12, 38-41, untracked
